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Privacy Policy

Last updated: 21 August 2026

MathsTeacher.co.uk respects your privacy and is committed to protecting personal information belonging to customers, students, tutors, applicants and website visitors.

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1. Who We Are

The data controller is:

Thomas Blown trading as MathsTeacher.co.uk
Email: hello@mathsteacher.co.uk

This means we decide how and why personal information is used.

2. Information We Collect

We may collect the following information.

Parents, guardians and customers

  • Name, email address, telephone number and address

  • Account and login details

  • Booking, subscription and payment information

  • Enquiries, messages, complaints and other communications

Students

  • Name and age or school year

  • Current attainment, target grades and areas requiring support

  • Availability, learning goals and tutoring requirements

  • Assessment responses, scores and diagnostic skill information

  • Attendance, lesson notes, tutor feedback and progress information

  • Next-lesson priorities and educational recommendations

  • Information voluntarily provided about learning needs, SEND, disabilities, health or accessibility requirements

  • Safeguarding information where necessary to protect the welfare of a child

Tutors and applicants

  • Name and contact details

  • Employment history, teaching experience and availability

  • Qualifications, QTS and professional information

  • DBS status, references and identity-verification information

  • Application, interview, payment and performance records

Website information

  • IP address, browser and device information

  • Website activity and account usage

  • Cookie preferences

  • Information submitted through website forms

We do not normally receive or store full payment-card details. Payments are processed by our payment provider.

Lessons are not routinely recorded. Any recording would require a clear reason, appropriate safeguards and prior agreement.

3. How We Collect Information

We collect information:

  • directly from parents, students, tutors and applicants;

  • through website forms, bookings, accounts and subscriptions;

  • through assessments and progress-monitoring activities;

  • during lessons and communications;

  • from payment, scheduling and video-conferencing providers;

  • from referees, DBS services or professional bodies where appropriate; and

  • automatically through cookies and similar website technologies.

Where a parent or guardian provides information about a student, they confirm that they are authorised to do so.

4. How We Use Information

We use personal information to:

  • respond to enquiries;

  • assess a student's requirements;

  • match students with suitable tutors;

  • arrange and deliver lessons;

  • manage bookings, subscriptions, cancellations, refunds and payments;

  • administer assessments;

  • identify areas of mathematical strength and areas requiring further support;

  • provide lesson feedback and monitor educational progress;

  • generate progress information for students and parents;

  • communicate with parents, students and tutors;

  • recruit, verify and manage tutors;

  • maintain safeguarding and professional standards;

  • investigate complaints or concerns;

  • operate, secure and improve our website and services;

  • maintain financial and business records; and

  • comply with legal, regulatory and tax obligations.

We may use automated formulas and assessment tools to calculate scores, identify areas of strength or development and help generate progress information. These tools support tutor judgement and are not used to make solely automated decisions that have legal or similarly significant effects on students.

We do not sell personal information.

5. Our Lawful Bases

We rely on one or more lawful bases when processing personal information.

Contract

We use information where necessary to take steps before entering into a contract or to provide tutoring services that have been purchased or requested.

Legal obligation

We use information where necessary to meet applicable legal obligations, including tax, accounting and other regulatory responsibilities.

Legitimate interests

We may use information where reasonably necessary to operate and protect the business, provide and improve our services, support students, manage tutors, prevent misuse, maintain appropriate safeguarding arrangements and handle complaints.

Where we rely on legitimate interests, we consider whether those interests are outweighed by the rights and interests of the person concerned. We take particular care where information relates to a child.

Consent

We may rely on consent where appropriate, including for certain optional marketing communications, non-essential cookies or information voluntarily supplied for particular purposes.

Consent may be withdrawn at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Where special-category personal information is involved, an additional legal condition for processing will also be identified where required.

6. Children's Information

Our tutoring services are mainly arranged and purchased by parents or guardians.

We only collect information about a child that is reasonably necessary to assess their educational needs, match them with a suitable tutor, deliver tuition, assess and monitor progress, communicate appropriately and protect their welfare.

Children have data-protection rights in relation to their own personal information.

Where appropriate, we will explain how a child's information is used in language suitable for their age and understanding and take the child's interests into account when making decisions about their information.

Parents and guardians should avoid providing unnecessary or excessively detailed medical, health or other sensitive information through general enquiry forms.

7. Sensitive Information

Information concerning health or disability may constitute special-category personal data under UK data-protection law.

Where a parent, guardian or student voluntarily provides health, disability or other special-category information so that we can adapt tuition or provide appropriate learning support, we will identify an appropriate lawful basis and special-category condition.

Where we rely on explicit consent, that consent will be specific and may be withdrawn.

We will collect only information reasonably necessary to support the student and will normally share it only with tutors or others who reasonably need the information for that purpose.

Safeguarding information is treated separately.

Where necessary to protect a child or individual at risk, we may process or share personal information, including relevant special-category information, without consent where permitted by law.

Safeguarding information is stored separately from ordinary lesson notes and assessment records, with access appropriately restricted.

8. Who We Share Information With

We may share relevant personal information with:

  • the student's assigned MathsTeacher.co.uk tutor;

  • Wix, which provides services including our website, customer accounts, forms, CRM, bookings and subscriptions;

  • Stripe, which processes payments and refunds;

  • Google, which we use for services that may include email, online lessons, forms, assessment records, documents, calendars and cloud storage;

  • other cloud-storage, communications and IT providers where reasonably necessary;

  • accountants, insurers and professional advisers;

  • referees, DBS services and professional-verification services where appropriate;

  • safeguarding bodies, children's social care, emergency services, regulators, law-enforcement bodies or other public authorities where necessary or required by law; and

  • another organisation if the business is lawfully transferred, sold or restructured.

Tutors and service providers are expected to protect personal information and use it only for authorised purposes.

We share only the information reasonably necessary for the relevant purpose.

9. International Data Transfers

Some of our technology providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet relevant legal, safeguarding and business requirements.

Our usual retention periods are:

  • Unsuccessful or inactive tuition enquiries: up to 12 months

  • Customer, contract, payment and accounting records: normally six years

  • Routine lesson, attendance, assessment and progress records: normally three years after tuition ends

  • Unsuccessful tutor applications: normally six months

  • Tutor contractual and payment records: normally six years after the relationship ends

  • Routine communications: according to their relevance and normally no longer than six years

  • Safeguarding records: retained separately and for a period determined according to the nature of the concern, safeguarding requirements and any relevant legal, regulatory or insurance considerations

  • Complaint or legal records: for as long as reasonably necessary according to the nature of the matter

Information may be retained for longer where required by law, safeguarding responsibilities, an insurance requirement or an ongoing complaint, claim or dispute.

Information that is no longer required will be securely deleted or anonymised.

11. Security

We take reasonable organisational and technical measures to protect personal information.

These may include:

  • access controls and password protection;

  • two-factor authentication where available;

  • limiting tutor access to student information relevant to their work;

  • restricting access to safeguarding information;

  • secure cloud services;

  • staff and tutor confidentiality requirements;

  • keeping devices and software appropriately updated; and

  • reviewing and deleting information that is no longer required.

No online system can be guaranteed to be completely secure.

Any suspected personal-data breach will be assessed and handled in accordance with applicable data-protection law.

12. Marketing

We will only send promotional emails or messages where we have an appropriate legal basis to do so.

People may unsubscribe from marketing communications at any time by using an unsubscribe link or contacting us.

Service messages concerning bookings, payments, lessons, safeguarding, assessments or account administration are not promotional communications and may still be sent where necessary to provide the service.

13. Cookies

Our website uses essential cookies required for functions such as security, bookings, accounts, subscriptions and payments.

With permission, the website may also use analytics, functionality or marketing cookies.

Visitors can manage non-essential cookie choices through the website's cookie banner or cookie settings.

Further information about cookies and available choices may be provided through our Cookie Policy or cookie-settings panel.

14. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

  • receive information about how your personal information is used;

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete information;

  • ask us to restrict how information is used;

  • object to certain processing;

  • receive or transfer certain information in a portable format; and

  • withdraw consent where processing relies on consent.

These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.

Children also have data-protection rights in relation to their own personal information. Where a request concerns a child's information, we will consider the child's age, understanding, circumstances and best interests when determining how the request should be handled.

To make a request, contact hello@mathsteacher.co.uk.

We may ask for information reasonably necessary to confirm identity and protect the student or other individuals whose information may be involved.

15. Safeguarding Information

Safeguarding concerns are handled in accordance with our Safeguarding & Child Protection Policy.

Safeguarding information is not routinely included in lesson notes, assessment trackers or parent progress reports.

Where information needs to be shared to protect a child, we may share relevant information with appropriate safeguarding professionals, children's social care, police, emergency services or other relevant authorities where necessary and lawful.

Safeguarding concerns relating to tuition provided through MathsTeacher.co.uk should be sent to:

safeguarding@mathsteacher.co.uk

If a child is in immediate danger, the appropriate emergency services should be contacted rather than waiting for a response from MathsTeacher.co.uk.

16. Complaints

Please contact us first if you have concerns about how your personal information has been handled:

Email: hello@mathsteacher.co.uk

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

Information about data-protection rights and making a complaint is also available from the Information Commissioner's Office.

17. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for how independent third-party websites collect, store or use personal information. Visitors should review the privacy information provided by those organisations separately.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be displayed on the MathsTeacher.co.uk website with the date it was last updated.

We may provide additional notice where a change materially affects how personal information is used.

19. Contact

Questions or requests concerning privacy or data protection should be sent to:

Thomas Blown trading as MathsTeacher.co.uk
Email: hello@mathsteacher.co.uk

Safeguarding concerns should be sent separately to:

safeguarding@mathsteacher.co.uk

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